Crisis action instructions

Crisis action instructions

Action in Case of Accident , version 16.6.2025

Neova Terra operations

This guideline must be followed if a person/people or property are threatened. The pocket memo is updated as numbers change. In case of a crisis, see detailed instructions in IMS: Neova’s Crisis Management Guide

General emergency number 112

Accident observer

  1. Perform initial rescue
  2. Alert authorities, call 112
  3. Observe the course of the accident
  4. Inform your line manager, who will inform the management, which will take over communication responsibility

In case of fire in the peat production area

  • Stop the production from nearby bogs
  • Alert assisting units from nearby production areas
  • Ensure fire surveillance in the nearby area

Line manager

  1. Make a situation assessment
  2. Inform about the accident within one hour regardless of the time of day if the situation requires it by calling your line manager and the company’s group communication director, Susanna Inkinen, tel. +358 50 530 6245.
  3. If you cannot reach your line manager, inform their line manager.
  4. If you cannot reach the communication director, inform the safety manager and the HR director.
  5. The main thing is to report and get an acknowledgment of the report. The communication director, safety manager, or HR director will take responsibility for the situation and inform the company’s management as needed.

Agree on who is responsible for communication:

  1. Communication to contractors and subcontractors
  2. Communication to customers
  3. Responding to media inquiries when the contact is:
  4. Local newspaper
  5. Regional newspaper
  6. Regional radio
  7. Informing authorities

See detailed instructions in IMS: Neova’s Crisis Management Guide.

NOTE: During rescue operations, the responsibility for communication lies with the authorities. Be prepared to answer journalists’ questions: see the section on Observing the Accident. Stick to the facts, do not speculate.

Group CEO

  • Responsible for national statements to the media
  • Informs Neova’s board and line managery board

Group Communication Director

  • Responsible for establishing a crisis communication center if necessary
  • Responsible for organizing national communication
  • Responsible for organizing press conferences
  • Responsible for internal communication

Management

In the event of serious accidents and fatalities, management will respond as agreed in the company’s respective operating model (see crisis management guide and especially its appendices).

Observing the accident
Take notes: time of the accident, sequence of events, who is present. Take photos, record videos if possible. However, note that the event must not be communicated on social media! Photos or video material must not be shared! Photo and other material are intended only for use by authorities or for internal investigative purposes.
 

Contact information – Group

CEO, Pekka Tennilä, tel. +358 40 821 5302
Deputy CEO, Markus Tykkyläinen, tel. +358 50 596 5482
Director, Group communications, Susanna Inkinen, tel. +358 50 530 6245
Director, Communications, Neova Terra, Janina Mackiewicz, tel. +358 40 480 7714
Director, Human Resources, Jenni Nevasalo, tel. +358 40 758 7248
Head of Security, Rauni Levola, tel. +358 40 729 2043

Neova Terra

Deputy CEO, Markus Tykkyläinen, tel. +358 50 596 5482
Director, Communications, Janina Mackiewicz, tel. +358 40 480 7714
SEQ Director, Teija Hartikka, tel. +358 400 157 733
HR Director, Jari Mörö, tel. +358 50 598 7636

Logistics

Deputy CEO, Markus Tykkyläinen, tel. +358 50 596 5482

Peat and new materials

Director, Pasi Rantonen, tel. +358 40 544 8328
Area Manager, Sakari Jaara, tel. +358 400 162 383
Occupational Safety and Health Manager, Aleksi Appel, tel. +358 40 577 0137
East, Supply Chain Manager, Eino-Eelis Sinikumpu, tel. +358 40 580 2359
Southwest, Supply Chain Manager, Riku Viitanen, tel. +358 400 757 718
West, Supply Chain Manager, Heta-Mari Hernesniemi tel. +358 40 768 7285
North, Regional Manager, Sakari Jaara, tel. +358 400 162 383

Real estate development and renewable energy 

Director, Pasi Koivisto, tel. +358 40 848 6541
Occupational Safety and Health Manager, Ere Haaparanta, tel. +358 500 807 863
Pellets
Director, Jarkko Kaattari, tel. +358 40 158 3064
Pellet factories
Responsible for pellet production, Toni Jyllilä, tel. +358 40 866 8025
Solar and wind power
Project Director, Lauri Alanen, tel. +358 50 379 3578

Novactor

Deputy CEO, Markus Tykkyläinen, tel. +358 50 596 5482
Factory and Occupational Safety and Health Manager, Jari Penttinen, tel. +358 44 425 4694

Neova Agro

Director, Mia Suominen, tel. +358 40 848 3148
Animal feed
Director, Kaisa Hytönen, tel. +358 40 566 9628
Biostimulants and soil conditioners
Director, Marika Ryyppö, tel. +358 40 567 7453